Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item (no return shipping expense)
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

15% of your total payment will be charged as a restocking fee for the second time exchange.

Order Cancellation and Change

1.We do not accept cancellations without reasonable reasons.

2. We do not accept cancellation of orders after the goods have been shipped

3. If you want to cancel the order, please contact us within 2 hours when you place orders. If the package has been sent, we are sorry that do not accept order cancellation.