Frequently asked questions
1. DO you ship overseas?
Yes, we ship to all parts of the world, except for Ecuador, Jersey, and Gibraltar. Free shipping for orders over $29, if less, it will be $8.99 for shipping. We have discounts and promotions throughout the year, so stay tuned for exclusive offers.
2. What payment methods do you accept？
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. How secure is my online order？
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. How long will my order take?
It depends on where you are. Deliveries can take anywhere from 8-20 days. For such a high-quality and beautiful product, it is very worth the wait. I believe you will not be disappointed. Delivery details will be provided in your confirmation email.
Delivery time depends on your country/region, please refer to “shipping info“
5.Can I wear the contact lenses I just bought?
Not recommend. Newly opened contact lenses cannot be worn directly because the liquid in the contact lens bottle is borate. Although it acts as a preservative, it can cause eye irritation if worn directly on the eyes. It is recommended to remove it and immerse it in fresh solution for 8 to 12 hours before wearing. The solution should not be too cold and easily become sour.
6.Can annual lenses be worn for a full year?
Not recommended. Although contact lenses are divided into yearly, monthly and daily,it is best to control the yearly lens use period within 6 to 8 months. When used overtime, proteins and bacteria can easily accumulate, which can cause dry eyes and even infection.
7.Under what circumstances can I not wear contact lenses?
2. On the barbecue
3. Cold and fever
4. Menstrual period (high intraocular pressure)
7. Breaking up crying night